Enable message Delivered and Read receipts in your chat user interface - Amazon Connect

Enable message Delivered and Read receipts in your chat user interface

You can enable message Delivered and Read in your chat user interface so your customers know the status of the messages they send. This provides transparency to customers, and improves the overall chat experience.

Tip

By default message receipts are already enabled in the Test chat experience, the Contact Control Panel (CCP), and downloadable open source example of the chat widget.

To enable message receipts in your chat user interface

  1. Log in to the Amazon Connect admin website at https://instance name.my.connect.aws/. Choose Customize communications widget.

    The configuration guide page, the customize communications widget option.

  2. Choose Edit.

    The saved communications widget customization page, the edit button.

  3. By default Message receipts is not enabled. Set to Enabled.

    The message receipts option, enabled.

Message receipts are now enabled. Customers who are using the communications widget will start seeing Delivered and Read receipts immediately.